By John S. Edwards (eds.)
Brings jointly the pinnacle examine papers on wisdom administration, overlaying either "soft" and "hard" techniques to supply a holistic evaluation of a frequently less than represented topic.
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Extra info for The Essentials of Knowledge Management
It is interesting to realize that the major form of institutionalized KM is actually education. Here we have a massively complex and highly resourced system devoted entirely to generating knowledge, capturing and storing knowledge, instilling it into pupils and students over many years, and finally testing and certifying their capabilities and competencies. This gives some idea of the difficulty of the task, and should make us wary of those who peddle quick-fix KM systems to unwary organizations.
Within KM, it is conventional (Boisot, 1995; Davenport & Prusak, 1998; Bell, 1999; Freeman, 2001) to draw up a ladder from data to information to knowledge – what Tuomi (1999) calls the knowledge hierarchy. This is mirrored historically within information systems in the move from data processing to information management to KM. To give some examples, for Davenport & Prusak (1998) data are discrete facts about the world, which in themselves are meaningless; information is data that has been processed or interpreted within a particular context to inform or reduce uncertainty; while knowledge is information that is even more valuable because of the addition of insight, experience, context or interpretation (Grover & Davenport, 2001).
Is it well meaning but unsubstantiated suppositions? Is it reasonably well-accepted commonsense advice? Or, is it substantive theoretical conclusions based on peer-reviewed research? Internet sites need certificates of validity in the same way that they have certificates of safety. The importance of reliability and trust can also be exemplified with the operation of the e-Bay auction site. One of the strongest features of this is the feedback process that occurs after every transaction. Both buyer and seller are expected to complete feedback on each other detailing how happy they were with the transaction.
The Essentials of Knowledge Management by John S. Edwards (eds.)