Get Self-Service in the Internet Age: Expectations and PDF

By Celia T. Romm, Dave Oliver (auth.), Fay Sudweeks, Celia Romm Livermore, David Oliver (eds.)

ISBN-10: 1848002068

ISBN-13: 9781848002067

ISBN-10: 1848002076

ISBN-13: 9781848002074

The web has emerged as a community which allows an enormous variety of interactions among companies and executive companies and contributors. those interactions are categorized as B2C (business to consumer), B2B (business to enterprise) and C2C (consumer to client) developing ever starting to be types of web connectedness.

This connectedness permits an enormous diversity of self-service possibilities through the net. Self-Service within the net Age explores attitudes and behaviors to this new type of self-service provision. It makes a speciality of how providers are used and seen by means of those that decide to use or now not use them in quite a few contexts comparable to own banking, buying, go back and forth, schooling, and health.

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Extra resources for Self-Service in the Internet Age: Expectations and Experiences

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A. J. Brook some determination of the assessment strategy and criteria. Over a period of 6 years, the strategy was gradually refined and adapted to different circumstances of the learners, following the principles of action-based research tempered by a pragmatic adoption of theory-in-use ideas. A model of collaborative learning underpinning our discussion shown in Fig. 1 emerged as the result of teaching a core third-year knowledge management class (a capstone subject) in an information systems degree at the University of Western Sydney (UWS).

The evidence presented suggests that increased access to information and support online does not necessarily result in better doctor–patient communication. Being ‘well-informed’ and attempting to actively engage in decision-making processes may in fact result in hostility and irritation within the medical consultation. Specialists may react by employing strategies which implicitly or explicitly discredit the ability of patients to become informed via the Internet, presenting serious barriers to shared decision making and to the acceptance of the importance of information seeking for their disease experiences.

Health 9:319–338 Broom A (2006) The impact of the Internet on patients’ expectations. Nature Clinical Practice Urology 3:117 Broom A, Tovey, P (2008) The role of the Internet in cancer patients’ engagement with complementary and alternative cancer treatments. Health: An Interdisciplinary Journal for the Social Study of Health, Illness and Medicine 12(2):139–156. Burrows R, Nettleton S, Pleace N, Pleace N, Muncer S (2000) Virtual community care: social policy and the emergence of computer mediated social support.

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Self-Service in the Internet Age: Expectations and Experiences by Celia T. Romm, Dave Oliver (auth.), Fay Sudweeks, Celia Romm Livermore, David Oliver (eds.)


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