Download e-book for kindle: Management of Event Operations (Events Management) by Julia Tum

By Julia Tum

ISBN-10: 0080455743

ISBN-13: 9780080455747

ISBN-10: 0750663626

ISBN-13: 9780750663625

The administration of occasion Operations: venture administration, making plans and patron pride offers an advent to the administration of operations for the development planner and venue supplier. Taking an holistic view of an occasion company, it hyperlinks the conventional issues inside of operations administration to offer a coherent and hands-on strategy particularly for the occasions supervisor. The procedure is pragmatic and is dictated via sensible results and issues, that are so very important to an occasion supervisor who balances many perspectives and wishes from various stakeholders. * An creation to the administration of operations and venture making plans for the development planner and venue supplier* Examines caliber within the occasions and its results on consumer delight, source potency and occasion success.* the one textual content to take favourite operations administration theories and talents and relate them in particular to the occasions

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Example text

8 shows an organization that has the resources and skills to move in a particular direction, and one that is needed by the consumers. However, the culture and values of the staff within that organization do not want to move in that particular direction and with that product. 8 EVR showing an overlap of only the elements of the environment and resources Important definitions There are three further definitions that must be understood before proceeding further. Service operations management Service operations management is the function within a service organization that interacts with and delivers services to customers.

Throughout this book, the term customer will be used. However, it should be remembered that this includes both the paying customer and the end user who does not pay but merely receives. Either way the customer is extremely important, and the customer’s needs and impact on events feature heavily in this book. Chapter 5 analyses further the interaction between the customers, the stakeholders and how a company can start to measure its success in delivering all their diverse needs. Different characteristics of operations and events By now, you should understand a little more about the different characteristics of events.

Intangible inputs, which cannot be seen or touched, include: ● ● ● Time Information Innovative design 20 Management of Event Operations ● ● ● Ideas Skills Sound, etc. Measurement of the effective use of intangible resources is much more difficult than for the tangible resources. However, the amount of time and the information available are important issues for the event manager. Without a customer the objective of service cannot be delivered, and therefore the customer must also be regarded as an input into the system that provides the service.

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Management of Event Operations (Events Management) by Julia Tum


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