By David Eastment
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Extra info for Internet and Elt: The Impact of the Internet on English Language Teaching
This meeting is a priority. ” 6. A customer has a legitimate complaint, but her way of communication is offensive. She calls you a name. What would you respond? ” B) An apology or you say nothing. ” 7. A coworker says something in a sarcastic tone. What would you say? A) “Whatever” in a sarcastic tone. B) Nothing. 38 Why PowerPhrases? C) “That sounded sarcastic. ” 8. You have a customer who seems hesitant to place an order. What would you say? A) “What’s the hang-up? You know you want it. I’ve been talking to you for an hour.
Have you ever gotten map directions from the Internet? They can be excellent and they can also overload you with details. Sometimes they will give five instructions just to get you on the Interstate. Once I was totally mystified by my map, and I asked a hotel clerk for directions. He said, Get on the Interstate going south and take Exit 33. You’ll see it from the exit. I followed his brief directions and found it with ease. Celebrities, leaders, and other media-savvy people understand the principle of brevity well.
Internet and Elt: The Impact of the Internet on English Language Teaching by David Eastment