Get International Hospitality Management: concepts and cases PDF

By Alan Clarke, Wei Chen

ISBN-10: 0750666757

ISBN-13: 9780750666756

International Hospitality administration: concerns and purposes brings jointly the newest advancements in international hospitality operations with the modern administration rules. It presents a very foreign point of view at the hospitality and tourism industries and gives a clean perception into hospitality and tourism administration. The textual content develops a severe view of the administration conception and the normal theories, taking a look at how applicable they're in hospitality and tourism and in a multicultural context. the attention of cultural environments and the requisites imposed by means of these cultures will underpin the full textual content. International Hospitality administration is designed to instil a better knowledge of the overseas components influencing the recommendations and performances of hospitality agency. The technique specializes in a serious research of the relevance and alertness of normal administration conception and perform to the hospitality undefined. including 3 three elements divided into 14 chapters, every one of which offers with an incredible subject of overseas administration, the ebook has been completely built with constant studying positive factors all through, together with:

  • Specified studying results for every chapter
  • International case reviews together with significant international occasions resembling the September eleven Terrorist assaults, the Argentine monetary concern, The SARS virus, The establishment of Euro, the accession of China to the realm alternate Organization., and the growth of ecu Union, in addition to foreign businesses similar to Marriott, Hilton, Intercontinental, McDonalds, Starbucks and so on. It introduces the worldwide industry scenario, together with Americas, Europe, Asia Pacific, and heart East.
  • Study questions and dialogue inquiries to consolidate studying and understanding.
  • Links to appropriate web pages on the finish of every chapter
  • On-line assets and a attempt financial institution is on the market for academics and students

* Designed to instil a better understanding of the overseas components influencing hospitality undefined * presents a cultural context all through, together with cultural popularity and appreciate, and constructing practices for engaged on a global point * foreign case stories together with these on Marriott, Hilton, Intercontinental, McDonalds and Starbucks discover administration rules in perform

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Additional info for International Hospitality Management: concepts and cases

Sample text

The greetings example demonstrates how complex this is even at a simple level. A knowledge of the historical practices may also help managers to understand the different concepts of morality that condition the way in which business is conducted. Some key issues that are culturally conditioned include: bribery, nepotism, the giving of gifts (and when this should become the exchange of gifts), buying and selling, eating and drinking and, as we have seen, rules about time. We will return to some of these controversial issues in the Section on Social responsibility which comes later in this book.

Some cultures deem it appropriate to talk about family and friends before commencing the business of the meeting – to refuse to join in is not seen as being efficient or wanting to get down to business, it is interpreted as a lack of respect and becomes a barrier to building trust in the relationship. Politeness: All cultures employ polite forms of address which are expected in particular circumstances. Politeness is socially supportive behaviour which maintains harmony and respect between individuals.

We will argue that cultural differences constitute a sufficient force for companies to actually consider different ways of organizing and communicating within their own organizations. This rejects traditional notions that organizations could operate in a culture-free environment, sometimes seen as “universalism” and urge you to consider that international hospitality management is not only culture sensitive but also culture specific. You may think that it is old history to consider the universal accounts of management, but there are close similarities between these accounts and those offered by the evangelists of globalization.

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International Hospitality Management: concepts and cases by Alan Clarke, Wei Chen


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