By Suzanne Weissinger
This concise textual content supplies go back and forth and tourism scholars a glance on the organizational and operational points of accommodations. It covers all departments of a estate together with front-office operations resembling registration, baggage, room keys, accounting, testing, house responsibilities, engineering and protection, and the nutrients and beverage division. scholars can achieve perception into a number of occupation offerings and comprehend the dependency and complicated coordination demanded in a whole estate. tools of promoting a estate are defined, and sections are incorporated on consumer kinfolk and working with overseas viewers. every one bankruptcy has actions for the scholars and initiatives are provided that contain traveling a estate, interviews, shadowing, or library paintings for in-depth study and first-hand reviews in lodge operations. an in depth teacher's handbook offers teachers the instruments to organize lesson plans and administer checks.
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Additional info for Hotel Motel Operations: An Overview
RESORT Sunning at the beach, skiing, riding horses, physical fitness training, golfing, and playing tennis are but a few of the activities that denote the functions of resorts. They appeal to vacation seekers from all walks of life. QUALITY RANKING "We're staying at a four-star hotel," might be heard in conversation. Such a property is quite good, as the highest ranking is usually five stars. Ranking properties can be accomplished by governments, private organizations, or by guide books. The ranking is usually closely tied to price.
2. 3. 4. 5. 6. 7. 8. 9. 10. Processing advance reservations Registering guests Rooming guests Moving guests' luggage Issuing room keys Providing information Handling guests' mail Administering telephone service Accounting (making payments and billing) Checking out guests This chapter covers processing advance reservations and registering guests. Chapter 5 covers rooming guests, issuing room keys, moving guests' luggage, providing information, receiving and delivering mail, and administering telephone service.
PROCESSING RESERVATIONS Reservations are received by the hotel possibly one hour in advance, or on the part of conferences possibly years in advance. 2 Sample r oom rates. 1999. TYPE OF RESERVATION There are two basic types of reservations, regular or guaranteed. ) on the date of arrival. If the guest does not arrive by the specified time, the reservation is released and the room is sold to a walk -in (a person with no reservation who appears at a property desiring a room). To secure a guaranteed reservation, the client pays for the first night prior to his or her arrival.
Hotel Motel Operations: An Overview by Suzanne Weissinger