By Asturias M., Gagen M.
This authoritative, Apple-Certified education direction is designed either for pros who help Apple desktops in addition to Macintosh lovers who are looking to improve, provider, or troubleshoot their favourite platforms. totally revised, this 3rd version comprises Apple's new versions with Intel processors, the MacBook professional, Mac mini, and iMac. Keyed to the educational pursuits of the Apple computing device carrier and Apple transportable provider certification tests, this can be the significant other curriculum utilized in AppleCare Technician education classes all over the world. The publication starts off out with uncomplicated laptop idea and underlying applied sciences, then strikes directly to hide every little thing from networking to the nitty-gritty steps and diagrams for upgrading and troubleshooting six pattern desktop types.
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Extra resources for Apple Training Series: Desktop and Portable Systems
4. What were the stock hard drive options for the Power Mac G5 (Original)? Answer Key 1. Service manuals; 2. Magnetized jewelers Phillips #1 screwdriver; 3. You don’t have to remove any components; simply lay it on its side with the access side facing up; 4. 80 and 160 GB Resources for Locating Trouble Apple defines troubleshooting as isolating and resolving an issue. Many of the tools you use to isolate are also the tools you use to resolve. ” In the meantime, these resources will help you when you are trying to pin down the source of trouble: Ǡ Service News Ǡ Apple General Troubleshooting Flowchart Ǡ The Knowledge Base Ǡ Symptom charts Ǡ Disc images Ǡ Diagnostic software Service News AppleCare Service News are bulletins about new or revised service programs and policies.
Com), you will see a screen similar to the one shown on the following page. Resources for Locating Trouble Take a moment to explore the Knowledge Base so you can use it effectively when you need to research an issue. 1 Open Knowledge Base. 2 Review the Help document for Advanced Search by clicking the Help link in the upper-right corner of the Search box. 3 Enter keywords in the search text field and press Return. ” 19 20 Reference Materials You may want to bookmark this document if you have to perform frequent product-specific searches.
You will learn more about this process in Lesson 3. html. deskport3. 17 18 Reference Materials The Knowledge Base The Knowledge Base is the primary reference resource that Apple supplies. It is available online and is free to anyone who needs to research issues that involve Apple hardware or software, although access to some Knowledge Base documents is restricted to AASPs, internal Apple personnel, and Apple developers. In this lesson, you’ll be logging in to the Apple website as part of learning how to search the Knowledge Base effectively.
Apple Training Series: Desktop and Portable Systems by Asturias M., Gagen M.